At HairWig.Shop, we are committed to providing our customers with a smooth, reliable, and hassle-free shopping experience. This includes ensuring that your order reaches you on time, in excellent condition, and with full transparency. This Shipping & Delivery Policy explains how we handle the processing, dispatch, shipping, and delivery of orders placed through our website.
By placing an order with HairWig.Shop, you agree to the terms outlined below.
1. Order Processing
✅ Order Confirmation
- Once you place an order on our website (hairwig.shop), you will immediately receive an order confirmation email/SMS with your order details.
- Please review your order carefully and notify us immediately at support@hairwig.shop if any changes are required.
✅ Processing Time
- Orders are usually processed within 24–48 business hours after payment/confirmation.
- Processing time may be extended during sales, promotions, or peak seasons, but we always strive to dispatch as quickly as possible.
✅ Order Verification
- For Cash on Delivery (COD) orders, our customer support team may contact you via phone or WhatsApp (03064846269) to verify and confirm your order before dispatch.
2. Shipping Methods
We currently offer nationwide delivery across Pakistan through trusted courier partners, ensuring safe and timely delivery of your products.
✅ Standard Shipping (Nationwide)
- All orders are shipped through reliable courier services such as TCS, Leopards Courier, or Call Courier.
- Estimated delivery time: 2–5 business days for most major cities.
- Remote areas may take up to 7 business days.
✅ Express Shipping (Selected Cities)
- For urgent orders, we provide express delivery services (where available).
- Estimated delivery time: 1–2 business days.
3. Shipping Charges
- FREE Shipping on orders above PKR 5,000.
- Orders below PKR 5,000 will be charged a standard shipping fee (displayed at checkout).
- Express shipping charges may apply depending on your location.
4. Cash on Delivery (COD) Orders
- COD is available for all orders nationwide.
- Please ensure that someone is available at your delivery address to receive the order and pay in cash.
- Customers who repeatedly refuse COD orders may have their COD facility restricted.
5. Tracking Your Order
- Once your order is dispatched, you will receive an SMS/Email with tracking details.
- You can track your shipment directly on the courier partner’s website.
- For assistance, you may also contact us at info@hairwig.shop or call 03064846269.
6. Delivery Timeframes
- Lahore & Major Cities: 2–3 business days.
- Other Urban Areas: 3–5 business days.
- Remote/Rural Areas: 5–7 business days.
Please note: Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
7. International Shipping
Currently, HairWig.Shop only ships within Pakistan. However, we are working towards offering international delivery in the near future. Updates will be shared on our website and social media platforms.
8. Incorrect or Incomplete Address
- Customers are responsible for providing a complete and accurate shipping address at checkout.
- If a package is returned due to an incorrect address, incomplete information, or failed delivery attempts, reshipping charges will apply.
9. Damaged or Missing Items
We take utmost care in packaging and dispatching your products. However, if you receive a damaged or missing item, please notify us within 24 hours of delivery with photos/videos as proof at support@hairwig.shop.
We will review your complaint and arrange a replacement or refund as per our Refund & Returns Policy.
10. Delivery Delays
While we strive to deliver within the promised time, delays may occur due to:
- Courier service disruptions.
- Weather conditions or natural disasters.
- Government restrictions or holidays.
- Unforeseen logistic issues.
HairWig.Shop is not liable for delays beyond our control, but we will always assist you in tracking and resolving such issues promptly.
11. Order Cancellation
- Orders can be cancelled before dispatch by contacting us at 03064846269 or support@hairwig.shop.
- Once an order is dispatched, it cannot be cancelled and will follow our Refund & Returns Policy.
12. Pre-Orders & Custom Orders
- For custom wigs or pre-order products, delivery timelines will be mentioned on the product page or shared during order confirmation.
- Custom/pre-orders may take 10–20 business days depending on product availability and manufacturing time.
13. Customer Support
Our dedicated customer support team is always available to assist you regarding shipping and delivery:
📧 Email: support@hairwig.shop
📞 Phone/WhatsApp: 03064846269
📍 Address: Ideal Garden, Lahore
Business Hours:
- Monday – Saturday: 10:00 AM – 8:00 PM
- Sunday: Closed
14. Policy Updates
HairWig.Shop reserves the right to modify or update this Shipping & Delivery Policy at any time without prior notice. Updated policies will always be available on this page.
Final Note
At HairWig.Shop, your satisfaction is our top priority. We work with trusted courier partners and follow strict packaging protocols to ensure your products reach you safely and on time. Whether you’re ordering a lace front wig, gents’ cap wig, or hair accessories, we aim to make your delivery experience fast, reliable, and worry-free.
Thank you for choosing HairWig.Shop — Pakistan’s trusted online wig store.