At HairWig.Shop, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase from us. By accessing or using our services, you agree to the practices described in this policy.

1. Introduction

Your privacy matters to us. As an online store specializing in hair systems, wigs, and hair accessories, we ensure that your information is handled with the highest level of care. This Privacy Policy outlines what information we collect, why we collect it, and how you can manage or request deletion of your data.

We follow international data protection standards and local laws in Pakistan to ensure your privacy is respected.

2. Information We Collect

When you interact with HairWig.Shop, we may collect the following information:

a) Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address

b) Payment Information

Since our current Payment Gateway is Cash on Delivery (COD), we do not store sensitive financial data like credit/debit card numbers. If we introduce new payment methods in the future, we will update this policy.

c) Order Information

  • Product details (e.g., wigs, accessories, hair systems)
  • Purchase history
  • Delivery preferences

d) Technical Information

  • IP address
  • Browser type and version
  • Device details
  • Cookies and tracking data

3. How We Use Your Information

We use the information collected to provide you with a smooth shopping experience and improve our services. Your information may be used for:

  • Order Processing: To confirm, prepare, and deliver your order.
  • Customer Support: To respond to inquiries and provide after-sales service.
  • Account Management: To create and maintain your customer profile.
  • Personalization: To recommend products relevant to your needs.
  • Marketing: To send promotional offers, updates, and newsletters (only if you opt-in).
  • Security & Fraud Prevention: To detect suspicious activity and protect our customers.

4. Cookies & Tracking Technologies

Like most websites, HairWig.Shop uses cookies to enhance user experience. Cookies allow us to:

  • Remember your preferences (like cart items).
  • Analyze website traffic and performance.
  • Improve site navigation and speed.
  • Display relevant product recommendations.

You can disable cookies in your browser settings, but please note that certain features may not work properly.

5. Sharing of Information

We respect your privacy and never sell or trade your personal data. However, we may share your information in the following cases:

  • With Service Providers: Such as courier companies for order delivery.
  • With Legal Authorities: If required by law or to protect against fraud.
  • With Marketing Tools: Limited data (like email) may be used with trusted marketing platforms for promotions (only with your consent).

6. Data Retention

We keep your data only as long as necessary for the purposes outlined in this policy. For example:

  • Order records are stored for tax and legal compliance.
  • Customer account details remain until you request deletion.
  • Non-personal data (analytics, traffic logs) may be stored for research and improvement.

7. Data Security

We take strong security measures to protect your information:

  • Encrypted connections (HTTPS/SSL)
  • Secure servers for data storage
  • Restricted employee access
  • Regular monitoring to prevent unauthorized access

However, no system is 100% secure. We encourage you to also safeguard your login details and avoid sharing them with others.

8. Your Rights

As a valued customer of HairWig.Shop, you have the following rights:

  • Access Your Data: Request a copy of your personal information.
  • Correct Your Data: Update or correct inaccurate details.
  • Delete Your Data: Request complete deletion of your account and personal data.
  • Withdraw Consent: Opt out of marketing communications anytime.
  • Restrict Processing: Limit how we use your information under certain conditions.

To exercise your rights, please contact us at:
📧 info@hairwig.shop | support@hairwig.shop
📞 +92 306 4846269

9. Third-Party Links

Our website and social media pages (Facebook, Instagram, TikTok, YouTube) may contain links to third-party websites. Please note:

  • We are not responsible for the privacy practices of external websites.
  • Always review the privacy policies of third-party sites before sharing information.

10. Children’s Privacy

HairWig.Shop does not knowingly collect or store information from individuals under the age of 13. If you believe a child has provided us with personal data, please contact us immediately, and we will take action to delete it.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or customer needs. Any updates will be posted on this page with a new “Last Updated” date.

12. Contact Information

If you have any questions about our Privacy Policy or how your information is used, feel free to reach us at:

HairWig.Shop
📍 Address: Ideal Garden, Lahore
📧 Email: info@hairwig.shop | support@hairwig.shop
📞 Phone: +92 306 4846269
🌐 Website: https://hairwig.shop
📱 Social Media: